Part 3 of 3
Introduction
Now that you’ve built the infrastructure and systemized your existing business, it’s time to shift focus to marketing and selling franchises. While you may already have marketing efforts in place for attracting customers, franchise marketing requires an entirely different approach. Instead of selling a service or product, you’re now selling a business opportunity.
Before you can successfully attract franchisees, you need a clear marketing and sales strategy. In this final part of the series, we’ll explore how to market your franchise, build a structured sales process, onboard new franchisees, and provide ongoing support to ensure long-term success.
Step 6: Marketing Your Franchise Opportunity
Marketing for franchise sales starts with knowing exactly who you’re looking for. While anyone can technically buy a franchise, not everyone will be the right fit.
Defining Your Ideal Franchisee
Start by assessing both the demographics (age, financial capacity, professional background) and psychographics (values, motivations, work ethic) of your perfect franchisee. This helps ensure that your marketing attracts the right candidates rather than just anyone who shows interest.
Targeting the Right Locations
Franchising requires a strategic geographic expansion plan. Instead of taking a scattered approach, identify your top 10 priority locations—areas where your business model has the highest chance of success. Research demand, competition, and customer demographics in these regions.
Choosing the Best Advertising Platforms
Once you’ve determined your key locations, decide where to promote your franchise opportunity. Some of the best platforms for franchise recruitment include:
- Franchise directories and listing services
- Business opportunity websites
- Industry-specific trade publications
- Social media advertising
- Networking events and franchise expos
Creating and Testing Your Marketing Campaigns
A well-structured marketing campaign is crucial for generating leads. Develop compelling advertisements that highlight:
- The benefits of owning your franchise
- Success stories from your pilot location or early franchisees
- The support and training you offer
- The lifestyle and financial potential of the business
Track and analyze the performance of your campaigns, refining your messaging as needed. Franchise marketing is an ongoing process, and adjustments will be required along the way.
Lead Generation & Nurturing
Once you start attracting leads, don’t rush the sales process. Instead, nurture potential franchisees by providing valuable information, answering questions, and ensuring they fully understand the opportunity before moving forward.
Step 7: Sales – The Franchise Selling Process
Handling franchise inquiries requires a structured and professional approach. Instead of responding to every lead with urgency, establish a step-by-step process that allows you to filter out unqualified candidates and engage seriously interested prospects.
Structuring Your Sales Process
A typical franchise sales process includes the following steps:
- Initial Inquiry – Collect the prospect’s email, phone number, and background information.
- Send a Prospectus – Provide a franchise information packet explaining the business opportunity.
- Initial Vetting Call – Have a casual conversation to assess interest and suitability.
- Sign a Non-Disclosure Agreement (NDA) – Protect sensitive business information before sharing financials.
- Application Form Submission – Require prospects to complete a detailed application.
- Financial & Background Checks – Ensure that candidates meet your financial and professional criteria.
- Approval & Franchise Agreement Signing – Once approved, finalize the legal agreement.
Be Selective – Quality Over Quantity
In the early days of franchising, it’s tempting to sell to anyone willing to invest. This is a mistake. Instead, focus on franchisees who you genuinely believe will succeed in running the business.
While it’s impossible to get it right every time, a careful vetting process will save you headaches down the road. Remember, franchise agreements typically last 5–10 years, so you want to ensure you’re entering into long-term partnerships with the right people.
Step 8: Onboarding & Training
Once a franchisee signs the agreement, the real work begins. A strong onboarding and training process sets the foundation for their success.
Key Considerations for Franchise Training
- Who delivers the training? (Franchisor, trainers, or existing franchisees?)
- How long does training last? (One week? One month?)
- Where does training take place? (Online, in-person, at HQ, or at their location?)
A great framework for structuring franchisee training is the 70-20-10 Learning Model:
- 70% Practical Training – Hands-on experience in a real business setting
- 20% Social Learning – Learning from peers, mentorship, and networking
- 10% Formal Education – Manuals, online courses, and classroom-style learning
The more thorough your training program, the less follow-up support your franchisees will need—saving you time and resources in the long run.
Step 9: Ongoing Support & Quality Control
Franchisee success doesn’t end with training. Ongoing support is critical for maintaining brand consistency and ensuring franchisees feel confident in running their businesses.
Standard Support Structure
Establish a support system that franchisees can rely on for both routine operations and unexpected challenges. This might include:
- A dedicated franchise support team
- Regular check-ins and performance reviews
- Access to an online knowledge base and training updates
Handling Challenges & Difficult Situations
Not all franchisees will have smooth sailing. Some will struggle, and some may even fail. Having a process for identifying underperforming franchisees early and providing intervention strategies is essential. This could involve additional training, business coaching, or financial planning assistance.
Maintaining Brand Quality & Consistency
Regular audits, site visits, and mystery shopper programs can help maintain high standards across all locations. Franchisees should be viewed as partners, not employees, but upholding brand quality is a shared responsibility.
Conclusion
Building a successful franchise network requires careful planning, strategic marketing, and a structured sales process. But even after selling a franchise, ongoing training and support are crucial for long-term success.
By focusing on attracting the right franchisees, onboarding them effectively, and maintaining strong franchisee relationships, you’ll create a sustainable and scalable franchise system.
Franchising a children’s activity business is a rewarding but challenging endeavour. If you follow these steps, you’ll be well on your way to building a thriving network of franchise partners who share your vision and commitment to success.
About the author:
Nick Empson is a qualified business coach, experienced franchise consultant and world traveller. With a passion for working alongside franchisors to help them take their business to the next level, he focuses on operations, vision, strategy, scaling up and international markets. Nick has 18+ years experience in franchising, including a significant tenure at a multi-award winning, global franchise brand seeing it grow from a dozen units in one country to over 330 units across 30 countries. www.levelupbcc.com