No more calls and texts about replacement lessons — parents self-serve

Swimming is an extremely popular and important activity in the development of a little person. Finding quality swimming can be quite a nut to crack. It is really difficult to run, because of the space, cleanliness, health, comfort, and that too in the company of an experienced lecturer. Among the progressive and successful swimming projects for children is Babyswimming Čľupko, characterized by a human approach with a willingness to constantly improve the quality of services.

The challenge

The team was looking for a program that would make it easier for both them and their customers to opt out of lessons — and at the same time let customers find an alternative lesson for a day that suits them, so the project didn’t have to burden them with text messages.

The solution

Zooza relieved the team from calling and texting about replacement lessons. Parents now manage their own opt-outs and find alternative slots from their profile. The project from Zooza mainly uses:

• Registration form
• Registration calendar
• Continuous groups
• Client database with filtering
• Attendance with replacement lessons
• Client profile with payment overview
• One-off payments
• Hourly payments for open hours
• Email and SMS communication
• Scheduling of venues and lecturers
• Reporting
• Invoices

Results

Customers appreciate having an overview in their profile of how many replacement lessons they still have available. The team can create courses, communicate with parents, track how many children have opted out, and send parents invoices for their services — all in one place, without the constant calling and texting.