Less paperwork freed us up to recruit new clients

The challenge

Administrative overload managing registrations, payments, and attendance hindered growth and service improvements. Helen Doron English Trnava and Veľké Zálužie serves up to 200 clients, providing English courses for children from 3 months, teaching English to children as naturally as their mother tongue and fostering self-confidence through the Helen Doron method.

The solution

Zooza implementation included:

• Online registration and continuous groups
• Attendance tracking with replacement lessons
• Client profiles with payment overview
• One-off and hourly payment processing
• Email and SMS communication
• Lesson and lecturer scheduling
• Detailed reporting

Basic flow

1. Parents register children via online form
2. Manager schedules classes using the Zooza calendar
3. Automated confirmation emails and notifications sent
4. Tutors mark attendance via the app and manage replacements
5. Manager accesses client database with payment/attendance details
6. Zooza automates payment schedules and updates profiles
7. Detailed operational reports generated

Alternative flows

• Registration errors trigger admin notifications
• Class reschedules send automated client notifications
• Payment failures alert administrator and client

Results

Significant time savings on administrative tasks, improved registration/payment/attendance management, and enhanced client-tutor communication.

Thanks to Zooza, the centre has much less phone calls and paperwork, freeing up time for new courses and client management.

Zooza integration optimized operations, allowing focus on course enhancement and business growth.