Understanding and utilizing technology is key to thriving in today’s competitive market. At Zooza, we are dedicated to training you in the essential tools you need for your business success.
We will assist you from 9 am to 5 pm CET on working days.
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Our comprehensive Knowledge Base provides a list of common scenarios and procedures to help you meet your business needs using the Zooza application. Whether you’re looking to optimize existing processes or explore new capabilities, our Knowledge Base is your first stop for quick, effective solutions.
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For questions and issues not covered in the Knowledge Base or directly related to the app, our support team is here to assist you. We prepare tailored responses to ensure your concerns are addressed promptly. Check below for our availability and response times.
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Need to generate a report, set up new courses, copy an existing semester to a new one, or start using a new product? Extend your team with a dedicated assistant who can improve operations, set up processes, and accelerate your project’s growth. Our Zooza Phone Assistant is here to provide hands-on support and expert guidance.
Read moreWe aim to acknowledge your requirements and resolve them as below:
| Type | Acknowledge time | Resolving time |
|---|---|---|
| Set up Question | up to 5 working days | Resolved when Acknowledged |
| Testing Requirements | Up to 3 working days | up to 14 working days |
| Minor Bug* | Up to 16 working hours | up to 7 working days |
| Major Bug** | Up to 16 working hours | up to 7 working days |
| Critical Issue*** | up to 4 working hours | up to 2 working days |
| Outage **** | up to 1 working hour | up to 3 working hours |
* Minor Bug – non critical feature is no longer working
** Major Bug – major feature is no longer working or is breaking your workflow
*** Critical issue – most major features are not working
**** Outage – the system is down worldwide
Resolving time starts after your request is accepted by a member of the Zooza team.
Open the Knowledge Base or talk to our team — we’re here to help you get the most out of Zooza.
