Customer Centrum

Understanding and utilizing technology is key to thriving in today's competitive market. At Zooza, we are dedicated to training you in the essential tools you need for your business success.

We will assist you from 9 am to 5 pm CET on working days.

About Zooza

Viac zábavy s kurzami,
menej administratívy.

Key Areas to Enhance Your Use of the Zooza Platform

1. Knowledge Base

Our comprehensive Knowledge Base provides a list of common scenarios and procedures to help you meet your business needs using the Zooza application. Whether you’re looking to optimize existing processes or explore new capabilities, our Knowledge Base is your first stop for quick, effective solutions.

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2. Chat and Support

For questions and issues not covered in the Knowledge Base or directly related to the app, our support team is here to assist you. We prepare tailored responses to ensure your concerns are addressed promptly. Check below for our availability and response times.

See availability

3. Zooza Assistant

Need to generate a report, set up new courses, copy an existing semester to a new one, or start using a new product? Extend your team with a dedicated assistant who can improve operations, set up processes, and accelerate your project’s growth. Our Zooza Phone Assistant is here to provide hands-on support and expert guidance.

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We will assist you from 9 am to 5 pm CET on working days

We aim to acknowledge your requirements and resolve them as below:


Acknowledge time

Resolving time

Set up Question

up to 5 working days

Resolved when Acknowledged

Testing Requirements

Up to 3 working days

up to 14 working days

Minor Bug*

Up to 3 working days

up to 14 working days

Major Bug**

Up to 16 working hours

up to 7 working days

Critical Issue***

up to 4 working hours

up to 2 working days

Outage ****

up to 1 working hour

up to 3 working hours

* Minor Bug – non critical feature is no longer working

** Major Bug – major feature is no longer working or is breaking your workflow

*** Critical issue – most major features are not working

**** Outage – the system is down worldwide

Resolving time starts after your request is accepted by a member of the Zooza team.